Kayso I’m dying here because there’s not much I hate more than out of date policies that are policies just because once upon a time they were policies for a reason. Said policies can be tweaked ( have your email ready!) but not rewritten ( hey! Now that you have email, you should use THAT to cancel. Then we have an automatic written record of your cancellation and that will be much easier to track than a phone call!). And when you ask why the policy is as it is, the ONLY answer you’ll ever get is, “Ma’am, that’s just our policy.”
This one is a scam, though, to discourage cancellations and THAT is unacceptable. You should call. You should call every morning at 8am or whenever they open. Just to ask a question about your account. Then about your old account. Then about what if I have another baby? Then about last night’s football game. You should learn their names. You should open an account one morning and then close it the next. Every two days. They should learn YOUR name.
I hate that bullshit. It ranks up there with websites who hide their cancellation instructions in mountains of legalese until the day after automatic renewal.