It sounds like you were ABSOLUTELY justified in filing a grievance in this case and I encourage you to stick with it and exhaust every avenue you can find.
But I urge you not to take offense at this action. Patient navigators have become fairly standard as the nation moves toward a more integrated medical approach…rather than once where we had a medical doctor and not much else, there was no navigation required. But now a person has a PCP and that PCP provides referrals to the chiro, or the dietitian, or the health educator, or the physical therapist, or the naturopath…all for routine medicine. Before, referrals were made to oncologists and neurologists because there was suspected illness or disease but we have many more options now.
Patient navigators are there to well…navigate all that crap and not because you need someone to hold your hand because you can’t be trusted not to file a grievance.
All that said, I am not sure if ANY OF THIS is a step forward, or not.
*sighs and shakes head at medical administrator.*