I can totally believe this scenario. Lol happens at my work all the time.
I brought up the error scenario because of the insane number of times I’ve been on generally well done websites and come across something similar…trying to submit a help request, for instance, but can’t send because the form has been told to require me to provide an answer to a question but they have provided no textbox/field for me to answer in (happened yesterday). I think little stuff like that happens a lot. It is extremely frustrating.
Not saying it happened here. Just that it may have. Because I kind of hope it did.