It didn’t actually happen that way, did it? I worked at the DMV here for about 2 years when my daughter was a baby. I don’t have actual statistics to back me up or anything but I would say 60-70 % of the people who come on any given day are either missing part of the required paperwork or they aren’t eligible to get done whatever it is they want done ( those are usually license reinstatements, which require a shit ton of obscure paperwork in order to process their requests). That is a helluva lot of waiting in line for no reason. The best advice I could ever give people who asked was to come in before the day you want shit done and stop at information and find out EXACTLY WHAT YOU NEED. Have the employee write out a checklist and initial and date it. When you come back with everything he told you to bring and the checklist, you’re more likely to slide through even though you’re missing the sheet he didn’t tell you about.
Lol. I don’t miss that job. But people loved me There. It was before I was old and jaded. I smiled. Which I guess was unheard of.